Refund Policy
Last updated 14 July 2026
If you regret a purchase, tell us within 14 days and you get your money back. You do not have to justify it. This policy covers every digital product sold at playtystnad.com.
How to request a refund
Either route works, whichever is easier for you:
- Email support@playtystnad.com from your account email, with the order number from your Paddle receipt.
- Contact Paddle directly through the link on your receipt or at paddle.net. Paddle is the Merchant of Record for our orders and handles refunds for us.
The refund is issued by Paddle to your original payment method, including any VAT.
What happens after a refund
Access to the refunded product ends. Everything you created, such as campaigns, characters, journals and notes, remains in your account. If you purchase access again, your work is still waiting for you.
Your statutory rights
As a consumer in the EU you have a statutory 14-day right of withdrawal. For digital content, delivery begins immediately with your consent at checkout, as the law allows. This policy is written to meet or exceed those rights, and nothing in it limits them.
Chargebacks
If you dispute a charge with your bank, access to the disputed product is suspended while Paddle resolves the dispute, and restored if the dispute resolves in your favor. Contacting us first is almost always faster.